Shipping Information

General Shipping Information
  • Orders placed Monday through Friday before 12PM should ship the same business day, but please allow 1-3 days for processing.  Orders placed after 12PM, or on weekends or holidays, should ship the next business day.  Orders may be delayed due to issues with payment authorization, billing/shipping information, or high order volume.
  • We are not able to ship to P.O. boxes.
  • Shipping address cannot be changed after an order has been placed.  Shipments returned due to failed delivery attempts or invalid address are subject to a fee that will be deducted from online store credit.
  • After your order is authorized you will receive a confirmation email.
  • Tracking information will be provided by email once your order is shipped.
  • ILYO is not responsible for lost or stolen packages shipped without signature required to correct address.
  • Delivery times are estimates and are not guaranteed.
  • If you have any questions or concerns, please email us at olivia@ilyonyc.com.

Domestic Shipping Information

  • We offer free standard shipping for all domestic orders over $300.
  • We charge a flat shipping fee of $5 for all domestic orders under $300.
  • Standard shipping: 2-7 business days (Hawaii and Alaska may require additional time).
  • Express shipping is available.

International Shipping

  • We currently only ship to the United States and Canada.
  • If you wish to ship to an international address, please email us at: olivia@ilyonyc.com and we will try to accommodate you.

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